We email you our bridal agreement and our $150 non-refundable deposit invoice. They are both done electronically and can be completed at your convenience. The invoice goes towards your final total. No wedding date is saved until the agreement and deposit are completed.
How do I Schedule my hair and makeup trials?
90 days before the wedding we email the bride to set up her trials. We recommend 2-4 weeks before the wedding for the trial. Trials are done at the owner’s house in her home studio (if you live farther than 20 miles round trip for the owner to drive) or you book with an associate. We encourage brides to invite a friend along to make it a fun experience. We only have enough space for brides to invite one person. Let us know ahead of time if you have more people so we can arrange seating for everyone.
How deposits and final payments
A deposit of $150 is due to secure each wedding date. This amount will be subtracted from the final total and is non-refundable. A final invoice will be emailed 30 days before the wedding and must be paid in full 1 week prior to the date of the wedding. We ask the bridal party pays the bride directly for their portion of the services. Acceptable forms of payment are cash, credit card, or personal check. No cashiers checks. All Credit Card payments are taken through a secure email invoice. We recommend brides and their bridal parties download the Venom App. This is an easy way for everyone to pay the bride directly and easily keep track of who has paid.
How many stylists and artists can I have and what time do services start?
We send more than one artist for any wedding with 8+ services. Let us know what time everyone needs to be “picture ready” by and we can give you the perfect start time and itinerary for your wedding day. We can also work with photographers and the timeline they have created for you. We ask every bride to share the itinerary we create with their bridal party so everyone knows their start time. The final itinerary is sent out 30 days before the wedding for the bride to look over and confirm. There is no additional charge for larger wedding parties or needing more than one stylist/artist.
Can I leave gratuity to my artists/stylists?
We believe gratuity is something that should be earned for great service and should not be a required fee. All artists/stylists accept cash or personal check as gratuity on the wedding day.
What is the cancellation and add-on policies on the wedding day?
If services cannot be performed due to the tardiness of the bide or bridal party, payment is non-refundable. Brides are still responsible to pay for the stylists/artists time. If additional services are added on the day of the wedding, if time permits them to do so, these services must be paid in cash before the services are to start. A bride has 60 days before the wedding date to cancel her wedding or 50% off all services must be paid.
How are travel and parking fees calculated?
Travel 40 miles round trip from our home studio location are included in our pricing for the wedding day. Mileage after 40 miles is calculated at $.60 per mile, per stylist/artist. If the artist/stylist is required to travel more than 2 hours outside of the Minneapolis area or arrive for an early start time before 8:00 am, extra charges may incur and the bride may be responsible for an early start fee, hotel, travel, and per diem allowance for meals. The bride will reimburse each artist/stylist for any parking fees on the day of the wedding and this will be added to the final balance due or a separate invoice will be sent after the wedding day.
How should everyone prepare for hair and makeup services?
Every person receiving hair services should arrive with clean, dry hair. We strictly use professional products to prep the hair for styling. Any time required for blow-drying hair will not be included or will require an extra fee if we go over the time limit. Every person receiving makeup services should arrive with clean skin. We use lawful sanitation practices for all of our hair and makeup tools. Please contact us with questions about allergies or sensitivities.
What are the service minimums for Ziel to travel to my on-site location?
There is a minimum of the Bride plus three for hair services and the Bride plus three for makeup services in order for our artists to travel to you. The minimum must still be paid for even if you do not meet the required number of services.