Once you have decided to book your wedding day, we email our questionnaire. Once the questionnaire is complete, you will receive the contract and a retainer invoice in order to secure the date. The number of hair and makeup services need to be given at the time of booking in order to secure your wedding date. If you do not know your wedding service count we recommend booking for the minimum number of services required, Bride + 4 for makeup and Bride + 4 for hair. The retainer is non-refundable and non-transferable. We cannot hold a wedding date without the questionnaire, contract and retainer completed.
How do I Schedule my hair and makeup trials?
90 days before the wedding we email the bride to set up her trials. We recommend 3-6 weeks before the wedding day for the trials. Trials are done at the freelance artists’ studios/home studios that are assigned to your wedding. We encourage brides to invite a friend along to make it a fun experience. Let us know ahead of time if you have more than one person so we can arrange seating for everyone.
How deposits and final payments
A 50% retainer is due to secure a wedding day. This amount will be subtracted from the final total and is non-refundable and non-transferable. A final invoice will be emailed 60 days before the wedding and must be paid in full no later than two weeks prior to the date of the wedding. We ask the bridal party pays the bride directly for their portion of the services. We recommend brides and their bridal parties download the Venom App. This is an easy way for everyone to pay the bride directly and easily keep track of who has paid.
How many stylists and artists can I have and what time do services start?
Let us know what time everyone needs to be ready by and we can give you the perfect start time and itinerary for your wedding day. Number of artists/stylists depends on the number of services you need and what time everyone needs to be ready by. We ask every bride to share the itinerary we create with their bridal party so everyone knows their start time. The final itinerary is sent out no later than 60 days before the wedding for the bride to look over and confirm. There is no additional charge for larger wedding parties or needing more than one stylist/artist.
Can I leave gratuity to my artists/stylists?
18% gratuity is added to each service for convenience on the wedding day. This is in addition to the prices on our menus. All gratuity goes directly to your wedding day artist/stylist. Gratuity will be shown on the final invoice.
What is the cancellation and add-on policies on the wedding day?
The bride has 90 days before the wedding date to cancel her wedding day and no services will be charged. After 90 days of the wedding day, 50% of the final balance left will be due. After 30 days of the wedding day, 100% of the balance is due. Canceling a wedding does not refund the non-refundable retainer. Services can be added on after 90 days before the wedding date but not canceled.
How are travel and parking fees calculated?
Travel 40 miles round trip from the artist(s) studio location are included in our pricing for the wedding day. Mileage after 40 miles is calculated at $.80 per mile, per stylist/artist. If the artist/stylist is required to travel more than 2 hours outside of the Minneapolis area or arrive for an early start time before 7:45 am, extra charges may incur and the bride may be responsible for an early start fee, hotel, travel, and per diem allowance for meals. The bride will reimburse each artist/stylist for any parking fees on the day of the wedding and this will be added to the final balance due or a separate invoice will be sent after the wedding day.
How should everyone prepare for hair and makeup services?
Every person receiving hair services should arrive with clean, dry hair. We strictly use professional products to prep the hair for styling. Any time required for blow-drying hair will not be included or will require an extra fee if we go over the time limit. Every person receiving makeup services should arrive with clean skin. We use lawful sanitation practices for all of our hair and makeup tools. Please contact us with questions about allergies or sensitivities.
What are the service minimums for Ziel to travel to my on-site location?
There is a minimum of the Bride plus four for hair services and the Bride plus four for makeup services in order for our artists to travel to you. The minimum must still be paid for even if you do not meet the required number of people.
We have a select group of artists that do not require a minimum to travel inside the metro area. Please email with questions for smaller parties. This is not guaranteed and granted upon a case to case bases depending on the select artists availability.